What you could refer to: structure and comprehensibility of documents (e.g. offer, additional offers, contract, invoice), satisfaction with the bcc's service portfolio, quality of advice and support as well as flexibility with individual requirements.
What you could refer to: friendliness, competence, communication and helpfulness of staff (e.g. entrance control, service staff, technical support).
What you could refer to: choice, quality and presentation of food, tableware, signage and information on ingredients.
What you could refer to: furniture, setup, climatisation, cleanness and signage system in the bcc.